ICT RESOURCES
Check ICT resources such as Smartboard, Projector and other equipment related issues.
Start Troubleshooting Check →1. CHOOSE THE RELEVANT TROUBLESHOOTING CHECK
Select the category that matches your issue and complete the troubleshooting check. This helps us resolve your issue faster.
MICROSOFT 365
& ACCOUNTS
& ACCOUNTS
Check Microsoft 365 licensing, activation, login, password and account access related issues.
Start Troubleshooting Check →HOW IT WORKS
1
Choose the relevant troubleshooting check
Select the category that matches your issue.
2
Complete and submit the check
Answer all the questions and submit.
It will be sent to our support team.
It will be sent to our support team.
3
Is your issue resolved?
You must tell us if the issue
has been resolved.
has been resolved.
4
Submit an ICT Helpdesk ticket
(if not resolved) If not resolved, you can submit an
ICT Helpdesk ticket for further
assistance.
(if not resolved) If not resolved, you can submit an
ICT Helpdesk ticket for further
assistance.
AFTER YOU SUBMIT THE CHECK
What happens next?
Your troubleshooting check will be sent to
the Support Team.
You will receive a confirmation email.
2. IS YOUR ISSUE RESOLVED?
3. SUBMIT ICT HELPDESK TICKET
If your issue is not resolved after the troubleshooting check,
click the button to submit an ICT Helpdesk ticket.
Make sure you have your troubleshooting reference number ready.
SUBMIT ICT HELPDESK TICKET →
You will be asked to provide your troubleshooting
reference number on the ticket form.
!
IMPORTANT:
A ticket will ONLY be attended to if a troubleshooting
check was submitted. Tickets without a reference
number will be returned unprocessed.